Frequently Asked Questions (FAQ)

Shipping & Delivery

• Is shipping free?
  Yes, we offer free shipping across India — no extra charges.

• How long does it take to deliver?
  Orders are usually delivered within 4–7 working days.

• Do you ship pan-India?
  Absolutely. We deliver across India using reliable courier services.

• Can I choose express or same-day delivery?
  Currently, we do not offer express or same-day delivery, but we ensure quick processing and dispatch within 24–48 hours.

• What if my package is delayed or lost?
  We’ll assist you with tracking updates. In case of loss or damage, we’ll offer a resolution or replacement based on the situation.

Returns & Exchanges

• Can I return my product?
  Yes, unused items can be returned within 7 days of delivery

• How do exchanges work?
  Contact us with your Order ID. Once we receive the product, your new item will be shipped in 3–5 working days.

• How do I request a return or exchange?
  DM us or email with your order details and reason for return. We’ll guide you through the process.

• When will I get my refund?
  Refunds are processed within 3–7 working days after product inspection.

• What items are not eligible for return?
  Customized or used items are non-returnable unless there’s a quality issue from our end.

• Can I customize a t-shirt with my own design?
  Yes! DM us your name, logo, quote, bike, or artwork — we’ll create a mockup and print it for you.

• What kind of designs can I send?
  You can send photos, text, logos, or any personal artwork. We’ll adjust it for best print quality.

• Is there a minimum quantity for custom orders?
  No minimum ! You can order even a single piece.

• Can I get a preview before printing?
  Yes, we share a mockup for approval before final printing.

• Do custom orders take longer to deliver?
  No not much , but since they’re made on demand — it may take 3–7 working days to deliver sometimes .

Orders & Customization

Packing Options

• What are the types of packing you offer?
  We offer Free Basic Packing and Premium Cotton-Jute Bag Packing.

• What’s the difference between free and premium packing?
  Free packing is clean and simple. Premium packing includes a reusable cotton-jute bag — ideal for gifting or a premium unboxing experience

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• Can I select the packing style while ordering?
  Yes, you can choose your preferred packing option during checkout or while confirming the order through WhatsApp/Instagram.

• Is gift wrapping available?
  Currently B&W doesn't provide gift packing option However Versatile Aventure provides .. contact +91 91086 95135

• Is premium packing chargeable?
  Yes, premium packing comes with a small additional fee. We’ll inform you during order confirmation.

Payments & GST Invoice

• Do you provide a GST invoice?
  Yes, GST invoices are available on request at the time of order confirmation.

• Can I add my business GST number to the invoice?
  Absolutely! Just share your GSTIN while placing the order, and we’ll include it in your bill.

• Is GST included in the product price?
  Our listed prices are exclusive of taxes unless specified otherwise.

• How do I request a formal tax invoice?
  You can request it via WhatsApp, Instagram, or Email when placing the order.

• Is bulk or B2B billing supported?
  Yes, we provide customized GST billing for bulk and B2B orders — reach out to us directly for details.